topic Re: Just upgraded Broadband in Broadband

Just upgraded Broadband

Dentyyy — Sat, 22 Jun 2024 10:56:57 GMT

I have just upgraded from a 35mb package to a 61MB package, Will the new speeds happen automatically or will someone need to come round to do work? If its automatic how long will it take to recieve the new speed?

Re: Just upgraded Broadband

Dentyyy — Sat, 22 Jun 2024 11:04:45 GMT

Sorry i dont know how to edit posts, we have been charged already for it and it didnt say if someone would need to come round to do anything

Re: Just upgraded Broadband

cookiemonsteruk — Sat, 22 Jun 2024 11:21:05 GMT

@Dentyyy

Could you post your router statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Just upgraded Broadband

Dentyyy — Sat, 22 Jun 2024 12:43:23 GMT

I have been tryng to get on that page for the last 2 hours, its just constantly loading aka its not working

Re: Just upgraded Broadband

TimmyBGood — Sat, 22 Jun 2024 13:34:44 GMT

@Dentyyy wrote:

I have just upgraded from a 35mb package to a 61MB package,

Those are both FTTC speeds, so no installer attendance should be necessary.

Have you rebooted the Hub by removing and replacing the power supply?

Re: Just upgraded Broadband

Dentyyy — Sat, 22 Jun 2024 13:59:38 GMT

Yes I did try that but nothing seems to have changed im still stuck on 35mb

Re: Just upgraded Broadband

cookiemonsteruk — Sat, 22 Jun 2024 14:10:44 GMT

@Dentyyy

What does it say in my orders in your my sky app

@TimmyBGood i thought isps reserved slots for slower vdsl speed therefore would an engineer not need to visit the cabinet to switch to a full speed slot

Re: Just upgraded Broadband

TimmyBGood — Sat, 22 Jun 2024 14:24:40 GMT

@cookiemonsteruk

Possibly, but no need for attendance at the property itself

@Dentyyy