topic Re: Pages not loading properly in Broadband

Pages not loading properly

Smccourt — Fri, 21 Jun 2024 04:46:39 GMT

Ive been having issues with pages not loading properly. In gmail, when is scroll down the page, emails dosappear then reappear when i scrill back up but then disappear again.

on Facebook, post dont oaid properly either with some of the posts text are missing.

Also, sometimes the keypad on screen doesnt show so im unable to type anything and its been the same on my son's iphone so i knwonits not an issue with just my phone.

ive cleared cache and its still mot working properly

Re: Pages not loading properly

caesarome — Fri, 21 Jun 2024 04:56:12 GMT

Have you made sure that Javascript is turned on and if it is on turned off private relay as per this:

https://support.apple.com/en-gb/102456

Re: Pages not loading properly

Smccourt — Fri, 21 Jun 2024 05:02:58 GMT

Hi,

no that hasn't worked either

Re: Pages not loading properly

caesarome — Fri, 21 Jun 2024 09:09:55 GMT

Are both devices connected to a Wi-Fi connection if so have you tried rebooting your broadband router ?

Re: Pages not loading properly

Smccourt — Fri, 21 Jun 2024 09:27:07 GMT

Hi,

Yes they are connected to wifi and yes we've tried rebooting already.

I've also noticed my tv's picture cames breaking up and my son's computer games are slow and keep crashing on a his high-end gaming computer. Both of which use the wifi.

I've done Sky's broadband test and it insists nothig is wrong although the speeds that they report don't match to an indepenedant website's download and upload speeds which show much lower. Have had egineer's come round and put in a booster which hasn't made a difference

Re: Pages not loading properly

caesarome — Fri, 21 Jun 2024 09:29:25 GMT

As this appears to be a Sky Broadband issue I have moved this to the broadband forum on here to see if anyone else has any ideas for you.

Re: Pages not loading properly

Smccourt — Sun, 23 Jun 2024 05:04:36 GMT

Hi,

yes already checked this and still having the issues. Had to call sky technical line which showed slower speeds than what the online checker was saying so something's wrong somewhere. Hopefully fixes itself otherwise will have to switch providers as I need a reliable internet connection for my job