Sky Broadband Router ELF

BlackandWhiteCats — Thu, 20 Jun 2024 12:14:36 GMT

So as posted previously I had agreed several months ago with Sky that they'd send me a new router but then they kept sending me Sky Q Hubs when I'm a FTTP Customer. This was finally solved in a chat then phone call with a Sky Agent - it appears when an engineer had swapped my Q for a Broadband Hub they hadn't noted it on my record. All good and a new Hub was delivered and I connected it up on Sunday, sadly however we started getting reboots again on Tuesday and then this morning we got up to no broadband and a red/green flashing power light which on searching suggests a router failure. I did try a hard reset and a power off but to no avail (ONT lights all as they should be).

As I hadn't posted the old one back yet I reconnected that and I have broadband. Unfortunately the chat has closed I was connected to closed on Tuesday morning and I could do with getting to an agent to arrange the sending of another hub ...

Re: Sky Broadband Router ELF

Mr+Flibbles+86 — Fri, 21 Jun 2024 08:01:52 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: Sky Broadband Router ELF in Broadband

Sky Broadband Router ELF

Re: Sky Broadband Router ELF