Gigafast broadband dropping

Kay3514 — Fri, 21 Jun 2024 01:37:36 GMT

Can anyone help omg I'm going mad the Gigafast broadband keep dropping out lagging when gaming it's driving me crazy I don't even have it on the WiFi because it's the worst I use a cable from playstation to the back of the hub

I've turned it off lefted it for 30 minutes started it all back up and it keeps doing I've had someone look at it from sky and it's fine contract up soon so I'm thinking of going with BT but keep the tv package can you do that have a different Internet provider

Re: Gigafast broadband dropping

Chrisee — Fri, 21 Jun 2024 06:29:04 GMT

@Kay3514 you can use any Sky TV package with a third party broadband. However it is very unusual to have connection issues with a full fibre connection or to have latency issues on a gaming device if connected by direct ethernet. Given you will be using the same fibre link from the.exchange to the ONT if you swap it is worth getting to the bottom of the issue before you switch as the issue could move with you..

One duagnostic check you may want to run is to set up a Broadband Quality Monitor which pings your router at regular intervals and measures the round trip time so you get a graph of average ping, packet loss etc. See https://www.thinkbroadband.com/broadband/monitoring/quality

topic Gigafast broadband dropping in Broadband

Gigafast broadband dropping

Re: Gigafast broadband dropping