topic Re: No internet/Broadband in Broadband

No internet/Broadband

Kara9 — Fri, 21 Jun 2024 00:11:31 GMT

Internet is down although service checker says that my broadband/wifi is fine. Can a sky representative contact me ASAP to resolve this issue?

Re: No internet/Broadband

KirstyH24 — Fri, 21 Jun 2024 00:15:47 GMT

I’m having the exact same issue. Sky says everything is fine but can't connect and despite resetting everything my internet light in my modem is off.

Re: No internet/Broadband

Charlotte1809 — Fri, 21 Jun 2024 00:23:30 GMT

We have the same problem too!

Re: No internet/Broadband

NatG1979 — Fri, 21 Jun 2024 00:32:11 GMT

I've no internet - based in sidcup, Kent. Sky says all fine but I've reset/unplugged and WiFi light stays amber. Went down approx 12.30am 21st June.

Re: No internet/Broadband

marrianne1974 — Fri, 21 Jun 2024 00:33:04 GMT

I have the same problem. Since around 00:30 my internet went down & still down. I've checked all my devices and even reboot and still no internet but sky says there's no problem with my line 🤔🤔🤔 You can't even get help until 8am when the helpline opens 😬

Re: No internet/Broadband

marrianne1974 — Fri, 21 Jun 2024 00:33:57 GMT

Me too! I'm also in Sidcup 😬😬😬

Re: No internet/Broadband

Charlotte1809 — Fri, 21 Jun 2024 00:35:39 GMT

Yep, I'm Bexley! So looks like the areas down!!

Re: No internet/Broadband

NatG1979 — Fri, 21 Jun 2024 00:37:56 GMT

Hello to all my local friends! At least I know it's a sky issue. Just frustrating as spent an hour trying to fix it and working from home tomorrow. Gonna have to get up earlier to make sure it's sorted 😞

fingers crossed x

Re: No internet/Broadband

weloveboo — Fri, 21 Jun 2024 00:39:04 GMT

mine is down too in greater Manchester, think it must be a general issue

Re: No internet/Broadband

Charlotte1809 — Fri, 21 Jun 2024 00:41:00 GMT

Me too Nat! My Son and I have just tag teamed to try and fix it! Hope it's up tomorrow too otherwise that's a days money lost!! 😞

Re: No internet/Broadband

Jamied831 — Fri, 21 Jun 2024 00:42:39 GMT

Same issue since for the last hour over In Chislehurst

Re: No internet/Broadband

weloveboo — Fri, 21 Jun 2024 00:44:09 GMT

I'm back on now thank goodness

Re: No internet/Broadband

Hanelson — Fri, 21 Jun 2024 00:47:34 GMT

Mines down too in Belfast. Kinda annoying especially when this site says there is no issue and there clearly is

Re: No internet/Broadband

NatG1979 — Fri, 21 Jun 2024 00:51:02 GMT

What part of the country are you based?

Re: No internet/Broadband

marrianne1974 — Fri, 21 Jun 2024 00:53:08 GMT

This is soo annoyingly frustrating!😫😫😫

Re: No internet/Broadband

marrianne1974 — Fri, 21 Jun 2024 01:19:19 GMT

Sidcup is back on now! @Kara9 @NatG1979 @

Re: No internet/Broadband

NatG1979 — Fri, 21 Jun 2024 01:23:19 GMT

Thank you both Marrianne and Kara / alarm is going back to a normal time now 😂

Re: No internet/Broadband

alan1963 — Fri, 21 Jun 2024 03:27:40 GMT

Mines been off since yesterday afternoon in Northumberland ,

Re: No internet/Broadband

Daniel0210 — Fri, 21 Jun 2024 04:10:58 GMT

For those of you where the outage started overnight it could be maintenance taking place. This is carried out overnight to keep disruption to a minimum as most customers are asleep. If it hasn't returned by 7ish in the morning you may need to report it to Sky.

Re: No internet/Broadband

Tiny — Fri, 21 Jun 2024 10:14:00 GMT

I live in Chard and have a similar problem I get WiFi with no Internet and my laptop says to sign in to sky gateway which I've never seen before. Can anyone help?