https://helpforum.sky.com/t5/Broadband/Internet/m-p/4672586#M401782 <P>My connection is no good nothing loads fast at all a lot of the time my phone goes to my 5g data as the connection is so bad. I have a brand new fibre installed and it's terrible please help get it sorted.&nbsp;</P> Thu, 20 Jun 2024 21:14:48 GMT Jason241 2024-06-20T21:14:48Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/4672586#M401782 <P>My connection is no good nothing loads fast at all a lot of the time my phone goes to my 5g data as the connection is so bad. I have a brand new fibre installed and it's terrible please help get it sorted.&nbsp;</P> Thu, 20 Jun 2024 21:14:48 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/4672586#M401782 Jason241 2024-06-20T21:14:48Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/4672694#M401828 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4096481">@Jason241</a>&nbsp;if you can post some more detail forum members can advise. Include your Sky hub's connection stats and some indicative speed tests in your post see&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="http://helpforum.sky.com/t5/Draft-Content/Sky-Broadband-router-stats/td-p/2855717" target="_blank">Find your Sky Broadband router statistics</A></P> <P>&nbsp;</P> <P>Many modern phones will switch to using mobile data if it is faster than the Wifi which with 5G is not unusual unless younhave a high speedd full fibre service. You can disable that function if you want, on an iPhone it is at the bottom of tge Mobile Data settings called WiFi Assist.</P> Fri, 21 Jun 2024 07:20:32 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/4672694#M401828 Chrisee 2024-06-21T07:20:32Z