topic Re: Very poor speed for weeks! in Broadband

Very poor speed for weeks!

Mr+B+Hoy — Wed, 19 Jun 2024 20:31:50 GMT

For the past few weeks our speed has become poor. I tested on the sky speed test and says im getting 57 mbps and all is well yet carried out 5 seperate speed tests and its saying evenings and weekends when i have tested it im getting 1.4 mbps and its almost unusable!!!

I spoke with my neighbour a few days ago and he asked me did i have problems with my broadband and i toild him its awful and he has said the same thing. He said BT were installing a high speed box up the road a few weeks ago and since then the speed is like its been turned right down! Youtube now i cant use and getting into emails is like the old days of dial up. I shouldnt be paying what i am to get this level of internet in a built up area!

Can a sky person please help as this is horrible!

Re: Very poor speed for weeks!

JPR007 — Wed, 19 Jun 2024 21:18:05 GMT

@Mr+B+Hoy wrote:
I spoke with my neighbour a few days ago and he asked me did i have problems with my broadband and i toild him its awful and he has said the same thing. He said BT were installing a high speed box up the road a few weeks ago and since then the speed is like its been turned right down! Youtube now i cant use and getting into emails is like the old days of dial up. I shouldnt be paying what i am to get this level of internet in a built up area!

Can a sky person please help as this is horrible!

@Mr+B+Hoy Sky don't reply directly to posts on here, it's a customer forum.

Assuming this neighbour means "high speed box" probably refers to full fibre installation but this isnt usually in street side infrastructure like the infamous green boxes you see around.

The installation of any full fibre is totally unrelated to your current connection. The Sky speed test reports your connection speed to your router, and is what the speeds in your contract refer too.

I assume you are doing speedtests on a wifi device?

Re: Very poor speed for weeks!

Mr+B+Hoy — Thu, 20 Jun 2024 18:19:05 GMT

BT were working on installing something in an underground box that makes us Fibre ready or something along those lines, since then uploads still fine but download is unusable. Heres an independent speedtest report. Tried it wifi and wired into router and no difference.