topic Re: No in Broadband

No

NORTH72 — Thu, 20 Jun 2024 11:00:37 GMT

Hi my broadband connection isn’t working it just comes up with technical issue on the tv
And I my phone it’s asking me for a gateway log in which I have no idea what that even is
I’m in Lincolnshire is it still under maintenance

i have absolutely nothing and its saying there is connection but my devices say not

the sky glass just shows a message to say technical fault

and my phone looks like it's connected but underneath it's says in yellow no connection

Re: No

NORTH72 — Thu, 20 Jun 2024 11:02:41 GMT

Re: No

NORTH72 — Thu, 20 Jun 2024 11:03:33 GMT

Re: No

jamesn123 — Thu, 20 Jun 2024 11:05:03 GMT

@NORTH72

Does it say anything when you run the line test in the My Sky app?

Re: No

NORTH72 — Thu, 20 Jun 2024 11:08:02 GMT

It just says all ok but then when I look at the connection in settings it's showing underneath in orange no connection on my phone and the tv there is just nothing

Re: No

GD1 — Thu, 20 Jun 2024 11:14:04 GMT

@NORTH72 Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: No

NORTH72 — Thu, 20 Jun 2024 11:43:42 GMT

I can't it just won't connect anything it tells me to log in on sky gateway but nothing

Re: No

jamesn123 — Thu, 20 Jun 2024 11:56:55 GMT

@NORTH72
You'll need to call Sky and report it then, its odd the My Sky app isnt picking the issue up if your broadband light is orange