topic Re: Having consistent issues with connection dropping - Sky app says no issues in Broadband

Having consistent issues with connection dropping - Sky app says no issues

JordanRehill — Thu, 20 Jun 2024 09:13:45 GMT

Connection consistently dropping - I've checked the Sky App but apparently there are no issues. Router stats attached. Thanks

Re: Having consistent issues with connection dropping - Sky app says no issues

jamesn123 — Thu, 20 Jun 2024 09:57:53 GMT

Hi @JordanRehill

Your stats do show that your line is dropping so there is an issue. Is your router connected to the master telephone socket using the supplied adsl cable from Sky and microfilter if applicable?

Re: Having consistent issues with connection dropping - Sky app says no issues

Diana4 — Thu, 20 Jun 2024 10:04:19 GMT

Same here. WiFi keeps dropping out. Very annoying as I work from home for NHS

Re: Having consistent issues with connection dropping - Sky app says no issues

jamesn123 — Thu, 20 Jun 2024 10:05:07 GMT

@Diana4

If you want help please make your own thread, jumping on someone elses is not helpful

Re: Having consistent issues with connection dropping - Sky app says no issues

JordanRehill — Thu, 20 Jun 2024 11:28:03 GMT

Yep connected to the master socket using all Sky provided cables. It's strange as the Sky App is showing no issues with my WiFi or the broadband despite the internet dropping every 2 minutes. Any help/guidance on what to do next would be great. Thanks

Re: Having consistent issues with connection dropping - Sky app says no issues

jamesn123 — Thu, 20 Jun 2024 11:56:15 GMT

@JordanRehill

Next step would be to call Sky and hopefully get them to send Openreach out