topic Re: Engineer visit appointment in Broadband

Engineer visit appointment

Emrahcakar — Mon, 17 Jun 2024 19:01:44 GMT

Hello,

I was thinking that no engineer visit was necessary to establish my connection, but then i realized that my home does not have any socket suitable for sky modem connection cable connection. How can I make room for the cable plug? Is this what the engineer will do? If so, how can I reschedule this appointment?

Below are the photos explaining the situation. The cable does not fit into

Re: Engineer visit appointment

cookiemonsteruk — Mon, 17 Jun 2024 19:19:19 GMT

@Emrahcakar

Could you enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Engineer visit appointment

TimmyBGood — Mon, 17 Jun 2024 20:32:55 GMT

@Emrahcakar

That appears to be an integrated faceplate with a telephone extension socket: it's not the Openreach master socket and back box which one would expect to use for broadband unless a previous occupant has carried out some distinctly unauthorised (and borderline illegal) rewiring.

Re: Engineer visit appointment

TimmyBGood — Mon, 17 Jun 2024 20:34:26 GMT

@Emrahcakar

A master socket with that port could be adapted to fit the cable in the image by using a plug in microfilter.

Re: Engineer visit appointment

Emrahcakar — Mon, 17 Jun 2024 20:35:04 GMT

So, is there any device making the conversion from one end to the other? If so, where can I buy this adapter?

Re: Engineer visit appointment

TimmyBGood — Mon, 17 Jun 2024 20:44:33 GMT

@Emrahcakar

Plugin microfilters are easily available online for a few pounds. Note that this will only work for you if broadband is actually being provisioned over copper cabling (ADSL/FTTC/G.fast) and that's an active socket on the Openreach network without a prefiltered master elsewhere on the cabling between it and the outside world.

Re: Engineer visit appointment

TimmyBGood — Mon, 17 Jun 2024 20:43:05 GMT

@Emrahcakar

Typically you'd expect to see one of these:

Re: Engineer visit appointment

Emrahcakar — Wed, 19 Jun 2024 18:46:33 GMT

I bought this guy and connected as shown. Nothing happened. Still i have no access to the internet.

The proporties of my flat is as follows:

My conenction should have started on 17 june. It's 19 and i have no internet.

Re: Engineer visit appointment

jamesn123 — Thu, 20 Jun 2024 09:41:42 GMT

@Emrahcakar

Are you sure there is no hidden BT/Openreach master socket tucked away in your home somewhere? The socket you sent a picture of seems to be a 3rd party faceplate that may not be connected to your main external line.

If you cant find the appropriate socket you'll need to call Sky and report this, they will then send an Openrech engineer out to trace the line in your property & install a new socket if required.

Re: Engineer visit appointment

Emrahcakar — Thu, 20 Jun 2024 09:48:30 GMT

@jamesn123

I have another bt faceplate but it doesn't provide any connection either.

Re: Engineer visit appointment

jamesn123 — Thu, 20 Jun 2024 10:04:37 GMT

@Emrahcakar

Possibly a failed activation then, I would call Sky