topic Re: Slow / Mom broadband in Broadband

Slow / Mom broadband

sharron3 — Thu, 20 Jun 2024 09:24:36 GMT

I have a sky Q hub and lately I keep dropping connection (no broadband). I reset it which sometimes takes half hour. It's getting worse not better. This is such old equipment. Do you think they will provide me with a new router?

Re: Slow / Mom broadband

cookiemonsteruk — Thu, 20 Jun 2024 09:26:12 GMT

@sharron3

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Slow / Mom broadband

sharron3 — Thu, 20 Jun 2024 09:29:12 GMT

I ca't because I am not at home, I also cannot contact them when it is faulty as I have no broadband / no wifi calling. I cannot even make calls on my mobile without a broadband connection 😕

Re: Slow / Mom broadband

TimmyBGood — Thu, 20 Jun 2024 09:32:43 GMT

@sharron3 wrote:

This is such old equipment. Do you think they will provide me with a new router?

The Q Hub was released in 2016 so is eight years old at most. It's still in support and in use at millions of addresses, but Sky is in the process of swapping them out as they are not compatible with the end of PSTN (scheduled for December next year but now delayed until January 2027)

Re: Slow / Mom broadband

sharron3 — Thu, 20 Jun 2024 09:36:46 GMT

The issue I have is that I cannot ring them from home when it plays up as I need wifi calling to use my mobile at home. I tried having the Puck a few moths ago and my broadband wasn't good enough to use it. 8 years is quite old isn't it!

Re: Slow / Mom broadband

TimmyBGood — Thu, 20 Jun 2024 09:42:50 GMT

@sharron3 wrote:

8 years is quite old isn't it!

Not particularly: the BT Smart Hub 2 is a similar generation of hardware (and also needs replacing before PSTN ceases)

If you were to recontract with Sky they may supply different hardware: this would be automatic in a transfer from FTTC to FTTP.

Re: Slow / Mom broadband

sharron3 — Thu, 20 Jun 2024 09:44:19 GMT

It takes about 30 mins to reboot, does that suggest it's past its days?

Re: Slow / Mom broadband

jamesn123 — Thu, 20 Jun 2024 10:04:03 GMT

@sharron3

If it takes 30mins to reconnect there is either an issue with the router or an issue with your line

Re: Slow / Mom broadband

sharron3 — Thu, 20 Jun 2024 10:20:39 GMT

yes, I thought so. 😞