topic Sky Broadhead in Broadband

Sky Broadhead

sheffunited2204 — Thu, 20 Jun 2024 06:13:01 GMT

Don't you just love it when you have no sky glass working for a week and you get a message from Sky and Open reach saying sorry be patient we are working to fix the fault but can't reply to the text message .

Re: Sky Broadhead

Chrisee — Thu, 20 Jun 2024 07:01:07 GMT

@sheffunited2204 it is frustrating but unfortunately you are waiting on Openreach as Sky are essentially powerless in these positions. You will be due compensation Customer Auto-Compensation | Sky Help | Sky.com

in Openreach's defense area faults can be difficult to repair recent examples include an idiot driver destroying a srtreet cabinet, theft of several miles of copper cable and the perennial one of a JCB driver digging up a main connection line. Local media may give more info on the cause in your area.

Assume you are aware that if you connect an aerial to a Glass TV with noninternet connection you can at least watch the Freeview channels?

Re: Sky Broadhead

TimmyBGood — Thu, 20 Jun 2024 07:16:24 GMT

@sheffunited2204 wrote:

can't reply to the text message

I'd suggest it's standard practice for many companies to send notification texts from automated non-returnable numbers.

Re: Sky Broadhead

sheffunited2204 — Thu, 20 Jun 2024 10:53:00 GMT

Openreach sent the engineer he went to the interchange looked at it reported it saying it was beyond his skill set and it needed a field engineer no idea what the difference is ?

Engineer again

sheffunited2204 — Thu, 20 Jun 2024 19:40:23 GMT

Message fro sky openreach have accepted a fault and are looking to get a engineer out and confirm the date . So I'm assuming they are wanting access to my house to fix the fault

Re: Engineer again

Chrisee — Fri, 21 Jun 2024 06:51:57 GMT

@sheffunited2204 sounds likely. Openreach have different teams with different skill sets and responsibility so the for example the guys who take the first referral are normally not trained to work on the fibre cabinets.