topic Re: Broadband dropout in Broadband

Broadband dropout

Lish1 — Wed, 19 Jun 2024 17:20:35 GMT

Broadband has been going on and off for last few days. When I run a check through my app says everything is fine but clearly isn't!

annoying as we are in a rural location so only way of using mobile phones and our smart tvs/sky glass

what can I do

Re: Broadband dropout

Highlinder — Wed, 19 Jun 2024 19:35:14 GMT

@Lish1 Are you using the app when the broadband is having the issue or when it is working as intended?

Re: Broadband dropout

Gronji — Wed, 19 Jun 2024 19:41:57 GMT

I'm having the same issues in rural North Yorkshire

Re: Broadband dropout

Chiril — Wed, 19 Jun 2024 19:59:48 GMT

Broadband is down. Gonna be fixed in about 48 hours. Sad...

Re: Broadband dropout

GranMoo — Wed, 19 Jun 2024 20:13:04 GMT

My broadband connection has been dropping out for at least two months now and I'm absolutely fed up with it and having to pay to use my mobile data during drop outs.

It wasn't a problem for 9 months. It dropped outoccasionally but come back after doing everything Sky suggest: nothing else too close, turn everything off and unplug for 5 minutes etc.

The last 8 weeks have been ridiculous and I'm going to have to change provider despite having 6 months of contract to run and drop Sky TV.

I can't find any contact details online to complain to anyone.

Re: Broadband dropout

Tan1200 — Wed, 19 Jun 2024 20:20:01 GMT

Same in Telford, run the test 4 times during the drop out, twice stated couldn't test and twice and stated its all working and connecting.... for the ridiculous monthly charge not a happy customer. Time to change me thinks 🤔