topic Re: Router restarting in Broadband

Router restarting

Poppy1973 — Wed, 19 Jun 2024 12:43:32 GMT

Hi my router is restarting lots . Never had an issue before but its getting annoying Looked at settings etc and all seems fine but every other day it drops ans reboots . Any help greatly appreciated and its the black upright one .

Re: Router restarting

cookiemonsteruk — Wed, 19 Jun 2024 12:56:38 GMT

@Poppy1973

Could you post your router statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Router restarting

Chrisee — Wed, 19 Jun 2024 13:10:43 GMT

@Poppy1973 assuming there isn't an issue with the connection of the hub to mains power if your hub is resatrting on its own it implies that the unit maybe faulty. When the hub reboots the leds go out and return over a period of 5 minutes. If it is a line issue only the internet connection light is affected.

Monitor the hub but if either issue continues give Sky a call to get it sorted.

Re: Router restarting

Poppy1973 — Wed, 19 Jun 2024 13:13:32 GMT

Thank you , I had a feeling it was going faulty