topic Re: Internet dropping in Broadband

Internet dropping

Ant181 — Mon, 17 Jun 2024 17:16:47 GMT

Recently my drop outs are getting worse.

Happened Sunday night and again just now. It's not the WiFi .

Could anyone offer any help ?

Re: Internet dropping

cookiemonsteruk — Mon, 17 Jun 2024 17:18:53 GMT

@Ant181

Could you post your router statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Internet dropping

Ant181 — Mon, 17 Jun 2024 17:21:50 GMT

Re: Internet dropping out

Dave+J+C — Mon, 17 Jun 2024 17:24:32 GMT

We have the same problem.
when it does work it's very good ...... but it's unreliable. I'd rather have ok internet but constant.
Minibox stopped working about 10 days ago but it takes over 2 weeks to get an engineers.
Contract will not get renewed. Waste of time and money. You come home from work them have to spend over an hour going through set up processes and it still fails.
the mist laughable part is, if you log onto the app, it fails because there is no internet. !!!!!!

Re: Internet dropping

jamesn123 — Tue, 18 Jun 2024 11:02:44 GMT

@Ant181

Does look like your line is dropping. If the My Sky app tests wont let you book an engineer then i would recommend contacting Sky. We can escalate your post here to chat with a Sky rep or you can call.

Re: Internet dropping

Ant181 — Tue, 18 Jun 2024 11:16:52 GMT

Hi yes could you escalate this please

Re: Internet dropping

Tom-W19 — Tue, 18 Jun 2024 12:04:35 GMT

Hi @Ant181

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet dropping

PARMAR1 — Tue, 18 Jun 2024 12:10:45 GMT

MY INTERNET KEEPS DROPPING AND SLOWING...THE VIRTUAL ASSISTANT BEING A DUMB ROBOT DOES NOT HELP ANY....AS IT KEEPS REPEATING THE SAME ANSWERS WHICH AR NOT HELPING AT ALL...WASTING MY TIME WITH IT ...IT SIS DAMN USELESS...DON;'T KNOW WHY SKY HAS THIS SO CALLED ASSISANT ANYWAY.....DOES NOT DO ANYTHING TO HLEP CUSTOMERS WITH PROBLEMS....!!!

Re: Internet dropping

Tom-W19 — Thu, 20 Jun 2024 15:39:07 GMT

Hi @Ant181

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Internet dropping

Ant181 — Thu, 20 Jun 2024 19:31:53 GMT

Another connection drop tonight...

Re: Internet dropping

jamesn123 — Tue, 25 Jun 2024 09:01:18 GMT

@Ant181

It looks like you never responded to the escalation so of course your problem wont be fixed.