topic Re: Constant wifi dropouts in Broadband

Constant wifi dropouts

Stumuppet — Sun, 16 Jun 2024 16:02:07 GMT

This is a problem that's been a constant headache for me. The wifi will drop out sometimes for long periods of time sometimes a few minutes. We've had engineers out at the last count 6 times over the past 18 months. They come they fix they go about a month later same issue again. Always with the entire coverage even in the same room as the router. We've had boosters installed then boosters taken away as the next engineer says we don't need them. I'd like to know if others have had this issue and how they sorted it. We're on superfast as full fibre not yet available here.

Re: Constant wifi dropouts

cookiemonsteruk — Sun, 16 Jun 2024 16:12:02 GMT

@Stumuppet

Could you post your hub statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Constant wifi dropouts

Stumuppet — Sun, 16 Jun 2024 16:34:28 GMT

Re: Constant wifi dropouts

jamesn123 — Tue, 18 Jun 2024 10:35:03 GMT

@Stumuppet

Your stats suggest you had not had a drop for the last 50hrs since your router was rebooted.