Fibre - WIFI drops but Ethernet ok.

Wheldale — Mon, 17 Jun 2024 20:46:13 GMT

Hi everyone, can anyone help me before I go to Technical support as it might be something easy? I had Fibre installed just over two weeks ago and the speed is great but I have had to turn the router off and back on 3 times now over the two weeks as my WIFI stops working. The WIFI dropped out last night, all the lights on the ONT was green, my Sky Q hub (SR203) lights was all green and the ethernet connections worked fine, just no WIFI.

When the WIFI dropped the second time I reset the hub using the reset button and everything was ok for a week then the WIFI dropped again last night. The hub is about 6 years old.

Can anyone offer any advice of any settings to look at/change or is it time for a new hub?

My Router stats are below

Router Statistics

System Up Time: 22:34:31

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 2506747 13186987 0 131201 5327433 22:32:22 LAN Up 3489159 3091983 8 618478 3616282 22:34:31 WLAN (2.4 GHz) Up 3618456 485449 0 22763 0 22:32:34 WLAN (5 GHz) Up 22743962 6088354 0 0 224646 22:32:25

Re: Fibre - WIFI drops but Ethernet ok.

jamesn123 — Tue, 18 Jun 2024 09:27:42 GMT

@Wheldale

If rebooting the router always resolves the issue then it suggests you may have a faulty one. It may be best to call Sky and report it that way so they can send out a replacement

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Fibre - WIFI drops but Ethernet ok.

Re: Fibre - WIFI drops but Ethernet ok.