Slow Broadband

Wicky2 — Mon, 17 Jun 2024 09:17:16 GMT

Hi Everyone

For the last couple of weeks we've been struggling with intermittent but frequent broadband dropouts and slow connection speeds.

For the drop outs they can be for a second or 2 or a few seconds which is enough for a Teams call to disconnect. When running any of the sky service checkers everything always reports back green despite the clear drop. All my colleagues on the Teams call at the time are fine. Slowness is generally seen after, although again we've been getting intermittent very slow connection seperate to when the drop outs are experienced. Router has been rebooted several times, but given line faults aren't being recorded it makes me question whether there is a problem with the router or not.

Any help or guidance would be appreciated

Thanks

Re: Slow Broadband

Addie15 — Tue, 18 Jun 2024 07:27:55 GMT

Hi there, @Wicky2. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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Slow Broadband

Re: Slow Broadband