topic Re: Slow internet in Broadband

Slow internet

NickP1 — Mon, 17 Jun 2024 10:37:40 GMT

My internet kept droppin off over the last couple of days, several times a day often around 10.00pm several times in succesion. Decided to power down the router and re-start it now Sky say I have 131mbs to the hub but the best I can get via wifi even inches away from the router is 59mbs and my laptop is so slow I can't stream any video. The set up hasn't changed it was ok before apart from the internet dropping. What to do, the wifi on this router is the absolute worst I have ever seen.

Re: Slow internet

Addie15 — Tue, 18 Jun 2024 07:23:30 GMT

Hi there, @NickP1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Slow internet

Lisa-P1987 — Fri, 21 Jun 2024 15:33:41 GMT

Thanks for chatting to us @NickP1 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks