topic Re: No internet connection in Broadband

No internet connection

Yikun — Mon, 17 Jun 2024 14:45:32 GMT

Lost internet connection for half an hour or so... I am working from home, and had leg injury so hard to commute to the office. Can someone fix this ASAP?

Re: No internet connection

PandJ2020 — Mon, 17 Jun 2024 15:14:11 GMT

@Yikun wrote:
Can someone fix this ASAP?

You're talking to other customers here and not Sky.

You've posted in the Sky Q (TV) forum?

Re: No internet connection

Highlinder — Mon, 17 Jun 2024 16:07:02 GMT

@Yikun Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No internet connection

Yikun — Mon, 17 Jun 2024 19:01:01 GMT

Thank you! I contact them and will see.

Experienced connection issue a couple of times before, and it was back to normal after a few hours. But not this time...

Appreciate the your replies!

Re: No internet connection

Missyg93 — Sat, 24 Aug 2024 13:22:18 GMT

Hi,

mall 4 lights are green and online check says all okay however, will not connect to phones or TV at all

Re: No internet connection

Highlinder — Sat, 24 Aug 2024 13:28:21 GMT

@Missyg93 Is the pnly way for you to get your connection back is to take the power from the router?