https://helpforum.sky.com/t5/Broadband/New-to-Sky-Issues-with-openereach/m-p/4669556#M400960 <P>I've ordered the sky superfast broadband sky hub &nbsp;with sky tv. At the moment it's the openreach socket with only a phone port.</P> Mon, 17 Jun 2024 16:46:15 GMT cbro1 2024-06-17T16:46:15Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-Issues-with-openereach/m-p/4668641#M400717 <P>Hi,</P><P>I'm new to sky. The openreach socket had a broken off cable at my new flat. I unscrewed the cover to take it out. After taking it out I noticed that the wires behind it looks cut. So even if I plugged in my sky hub it would not connect. Is there anyway to get someone out to look at this? Do I need to contact openreach? I'm unsure of how to go from here. Due to be activated tomorrow&nbsp;</P><P>&nbsp;</P><P>Thanks&nbsp;</P> Sun, 16 Jun 2024 19:39:30 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-Issues-with-openereach/m-p/4668641#M400717 cbro1 2024-06-16T19:39:30Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-Issues-with-openereach/m-p/4668643#M400718 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4091284">@cbro1</a>&nbsp;</P> <P>&nbsp;</P> <P>What package/speed have you ordered?</P> <P>&nbsp;</P> <P>What socket is there at the minute?</P> Sun, 16 Jun 2024 19:43:43 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-Issues-with-openereach/m-p/4668643#M400718 cookiemonsteruk 2024-06-16T19:43:43Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-Issues-with-openereach/m-p/4668644#M400719 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4091284">@cbro1</a>&nbsp;You need to contact Sky to report that the master socket is damaged. They will have to request an engineer to come out and replace</P> Sun, 16 Jun 2024 19:44:28 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-Issues-with-openereach/m-p/4668644#M400719 JPR007 2024-06-16T19:44:28Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-Issues-with-openereach/m-p/4668651#M400721 <P>Thanks. Is there a number? I've tried online but the automated advisor doesn't have to option to report this</P> Sun, 16 Jun 2024 19:52:50 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-Issues-with-openereach/m-p/4668651#M400721 cbro1 2024-06-16T19:52:50Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-Issues-with-openereach/m-p/4669556#M400960 <P>I've ordered the sky superfast broadband sky hub &nbsp;with sky tv. At the moment it's the openreach socket with only a phone port.</P> Mon, 17 Jun 2024 16:46:15 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-Issues-with-openereach/m-p/4669556#M400960 cbro1 2024-06-17T16:46:15Z