https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4668975#M400832 <P>Hi there! Thank you for escalating this. We have sent an invite to <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4091559">@Sue247</a></SPAN>.</P> Mon, 17 Jun 2024 09:06:33 GMT Addie15 2024-06-17T09:06:33Z https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4668927#M400813 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/100938i95E24156EDF2F53A/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P> Mon, 17 Jun 2024 08:32:22 GMT https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4668927#M400813 Sue247 2024-06-17T08:32:22Z https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4668935#M400816 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4091559">@Sue247</a>&nbsp;the issue is with the connection to the exchange so you need to report yhst to Sky so thry can get Openreach out to find and sort the issue. Therefore I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.</P> Mon, 17 Jun 2024 08:36:40 GMT https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4668935#M400816 Chrisee 2024-06-17T08:36:40Z https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4668975#M400832 <P>Hi there! Thank you for escalating this. We have sent an invite to <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4091559">@Sue247</a></SPAN>.</P> Mon, 17 Jun 2024 09:06:33 GMT https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4668975#M400832 Addie15 2024-06-17T09:06:33Z https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4670964#M401405 <P>We are still looking to help you <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4091559">@Sue247</a></SPAN> . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks</P> Wed, 19 Jun 2024 07:58:50 GMT https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4670964#M401405 Lisa-P1987 2024-06-19T07:58:50Z https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4677166#M402796 <P>Hi,&nbsp;</P><P>&nbsp;</P><P>My PON light is red and Sky automated messages keep saying there's an outage in our area but this has been going on for 6 days now! Would you be able to send openreach to sort this?&nbsp;<BR /><BR /></P><P>Thanks&nbsp;</P> Wed, 26 Jun 2024 11:21:15 GMT https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4677166#M402796 Simonrgood 2024-06-26T11:21:15Z https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4677175#M402802 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4102374">@Simonrgood</a></SPAN> , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Wed, 26 Jun 2024 11:31:31 GMT https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4677175#M402802 Mr+Flibbles+86 2024-06-26T11:31:31Z https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4677243#M402822 <P>Chat started</P> Wed, 26 Jun 2024 12:38:11 GMT https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4677243#M402822 Mr+Flibbles+86 2024-06-26T12:38:11Z https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4960138#M479883 <P>Hi, I am having the same issue my red light is on also and I've no internet, but I'm still having to pay my broadband bill, I've been told open reach will be fixing the issue on the 25th of April but I was wondering is it possible to get it fixed a lot sooner as it's costing me more as I'm using my mobile data&nbsp;</P> Mon, 14 Apr 2025 18:38:45 GMT https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4960138#M479883 Snowy62 2025-04-14T18:38:45Z https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4960471#M480037 <P>Hi there, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2927751">@Snowy62</a></SPAN>. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A>&nbsp;</P> Tue, 15 Apr 2025 07:32:13 GMT https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/4960471#M480037 Addie15 2025-04-15T07:32:13Z https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/5094844#M519755 <P>I have this now. Everthing was working correctly and now nothing! Our heating is connected via hive and ive now missed an entirw afternoons work! Can you connect me to an engineer? Ive trued everything to find a phone number for sky woth no luck just a useless AI bot! Have an engineer booked for a few days time but need help now. How i miss the days you could speak to a human <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Mon, 22 Sep 2025 16:20:23 GMT https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/5094844#M519755 Krisbeach 2025-09-22T16:20:23Z https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/5094862#M519759 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4483722">@Krisbeach</a>&nbsp;PON light is Red, then OR Engineer may be required to correct that, problem from Home to the OR Exchange, nothing that you can do, run the service checker and if sky are aware they may just indicate that there is indeed an area wide fault! Run it over mobile data!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby<BR /><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A></P> Mon, 22 Sep 2025 16:30:13 GMT https://helpforum.sky.com/t5/Broadband/My-PON-light-is-red-i-have-no-Internet-I-have-turned-it-on-and-off-at-the-box-and-still-nothing/m-p/5094862#M519759 JimM1 2025-09-22T16:30:13Z