topic No ONS in Broadband

No ONS

Jon97 — Mon, 17 Jun 2024 08:37:36 GMT

My broadband went live this morning but according to my texts I should've received an ONS but haven't. Should I have this? Broadband isn't working

Re: No ONS

Chrisee — Mon, 17 Jun 2024 08:43:58 GMT

@Jon97 if you are getting an ONT fitted for a full fibre service it will be brought by the engineer if its a new indtallation. However if you have moved into a property with a full,fibre supply and the previous resident has taken the ONT with them then you will have to call Sky so they can get Openreach to fit a replacement.

Re: No ONS

TimmyBGood — Mon, 17 Jun 2024 09:11:13 GMT

@Jon97

If it's in the UK then putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.