topic Re: Internet is rubbish in Broadband

Internet is rubbish

sazzy116 — Sun, 16 Jun 2024 22:44:08 GMT

We recentley renew our contract for tv BB and phone the lady took our sky boost off and since then the internet has been rubbish very limited upstairs and out the back of the house it has even affected my ring doorbell and cctv cameras my mum has tried ringing but no answer all we want is sky boost added back on

Any help please

Re: Internet is rubbish

mae-3 — Mon, 17 Jun 2024 01:58:03 GMT

@sazzy116

Boost doesn't provide any additional equipment unless you experience an issue and then wireless boosters are provided free of charge, while it isn't free you pay a monthly fee! 😉

Re: Internet is rubbish

sazzy116 — Mon, 17 Jun 2024 02:06:02 GMT

Yes we was paying £6 a month

Re: Internet is rubbish

mae-3 — Mon, 17 Jun 2024 02:09:07 GMT

@sazzy116

Did you have to return a wireless booster?

Re: Internet is rubbish

sazzy116 — Mon, 17 Jun 2024 02:10:20 GMT

Re: Internet is rubbish

sazzy116 — Mon, 17 Jun 2024 02:11:09 GMT

No nothing

Re: Internet is rubbish

mae-3 — Mon, 17 Jun 2024 02:16:23 GMT

@sazzy116

Do you have a wireless booster in the house, if so then that would have been disabled by Sky's system, otherwise Sky is just playing with your mind, IMHO, to reinstate Sky Boost so they get additional money.

Recommend if there is a fault you contact Sky to get it fixed, if you have a booster that would have been disabled without Sky boost then you'll need to reactive that feature for a price a month of £6 or whatever you can negotiate. 😀

Re: Internet is rubbish

sazzy116 — Mon, 17 Jun 2024 02:19:23 GMT

We only have the thing in the wall. My mum has trying ring but they either don't answer or they hang up

Re: Internet is rubbish

mae-3 — Mon, 17 Jun 2024 02:22:04 GMT

@sazzy116

Only the account holder has access to Sky and can negotiate, unfortunately.

Re: Internet is rubbish

sazzy116 — Mon, 17 Jun 2024 02:26:39 GMT

Yes that's my mum but she can't get through to sky surely there is another way as even the chat bot hasn't a clue

Re: Internet is rubbish

mae-3 — Mon, 17 Jun 2024 02:32:55 GMT

@sazzy116

Superusers can escalate the post for your mum only, unfortunately, they don't always escalate but for the possibility of an additional fee monthly I'm sure they'll escalate.

Recommend this is escalated to PM, there is the possibility of additional money in it for Sky or to keep this customer's mum happy! 😎

Re: Internet is rubbish

Chrisee — Mon, 17 Jun 2024 06:48:22 GMT

@sazzy116 while we can escalate posts if you are not the account holder Sky cannot help you until your mother has told them already you can act for her. However adding the Boost bundle wont magically improve connection your current issue is being caused by something else.if you post your hub's stats forum members maybe able to help see Find your Sky Broadband router statistics