topic Re: No Ethernet from Hub in Broadband

No Ethernet from Hub

Stephen106 — Sun, 16 Jun 2024 19:29:54 GMT

Hi hope someone can help.

I had my sky Hub SR203 installed/activated on Friday, WIFI works great , but I cannot get the ethernet ports to work.

Tried on my laptop , I can see activity lights on the router and on the laptop but I cant get any web pages to open. Also the windows shows the symbol for the ethernet connection as connected.

Also tried a cable to my TV and I get no connection on that also.

Phoned sky on Friday and they said it could be because I was using a Cat5e cable not Cat8 , even though I pretty sure they are backward compatible, I bought a Cat8 cable and it still does not work.

Can anyone help???

Re: No Ethernet from Hub

TimmyBGood — Sun, 16 Jun 2024 20:49:57 GMT

@Stephen106 wrote:

Phoned sky on Friday and they said it could be because I was using a Cat5e cable not Cat8 , even though I pretty sure they are backward compatible, I bought a Cat8 cable and it still does not work.

That's very bad advice: Cat 8 is entirely unnecessary for domestic purposes (its primary role is patching between 10Gbs ports in server rooms) and Cat5e can easily carry gigabit ethernet traffic.

Re: No Ethernet from Hub

TimmyBGood — Sun, 16 Jun 2024 20:45:20 GMT

@Stephen106

One thing to check is that your computer doesn't have a fixed IP address in the range used by your previous ISP: that might explain the lit LEDs but no traffic.

Re: No Ethernet from Hub

Stephen106 — Sun, 16 Jun 2024 21:52:20 GMT

I will thanks 👍

Re: No Ethernet from Hub

Stephen106 — Sun, 16 Jun 2024 21:54:07 GMT

I will check thanks 👍

Re: No Ethernet from Hub

Stephen106 — Mon, 17 Jun 2024 19:49:58 GMT

Thank you this was the problem on my work laptop, I forgot I set it to static IP to connect to some equipment .

Still cant get ethernet to connect to sky stream or Tv(android), any ideas?

Re: No Ethernet from Hub

TimmyBGood — Mon, 17 Jun 2024 19:58:58 GMT

@Stephen106 wrote:

Thank you this was the problem on my work laptop, I forgot I set it to static IP to connect to some equipment .

Yes, that would do it.

Still cant get ethernet to connect to sky stream or Tv(android), any ideas?

I'd suggest carrying out a network reset on each device.

Re: No Ethernet from Hub

Stephen106 — Wed, 19 Jun 2024 17:59:09 GMT

Strange, arrived home yesterday thought I would try the TV/Sky stream using the ethernet cables as I've tried before and this time everything worked 🤔😀

Thanks for the advice peeps 👍