topic Re: Sky Broadband site says Full Fibre not available at my address in Broadband

Sky Broadband site says Full Fibre not available at my address

Luap+Senrab — Sun, 16 Jun 2024 13:48:11 GMT

Rather frustrated that Sky broadband service availability checker says Full Fibre (GigaFast) is not available at my address, when OpenReach and other providers all report that it's available.

Any idea how to get Sky to properly investigate and change their understanding?

Re: Sky Broadband site says Full Fibre not available at my address

cookiemonsteruk — Sun, 16 Jun 2024 13:50:58 GMT

@Luap+Senrab

If its just recently rolled out via openreach it may take another 2-4 before sky catches up with the openreach full fibre database

Re: Sky Broadband site says Full Fibre not available at my address

TimmyBGood — Sun, 16 Jun 2024 13:54:15 GMT

@Luap+Senrab

And if you currently have G.fast from Sky, their sales system may insist FTTP isn't available.

Re: Sky Broadband site says Full Fibre not available at my address

cookiemonsteruk — Sun, 16 Jun 2024 13:54:23 GMT

@Luap+Senrab

Could you enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Sky Broadband site says Full Fibre not available at my address

Blagmeister — Fri, 09 Aug 2024 11:55:03 GMT

Same here. BT, EE and Plusnet are all offering Full Fibre up to 900Mbps at my address. Nothing from Sky. I'm stuck in a contract anyway, but it seems odd that Sky is so slow to update its systems.