topic Re: Internet in Broadband

Internet

riley08 — Thu, 13 Jun 2024 13:03:01 GMT

Internet is connected for a matter of seconds then off for seconds, have tried Sky they say the internet is ok, and nothing they can do other than me pay £5 a month for a new router as mine is 6 years old and it COULD be that. Alexa is playing in kitchen no problem, I just don't understand. Any replies I'm in my 70s and not particularly tech savvy Thank you

Re: Internet

Lisa-P1987 — Fri, 14 Jun 2024 08:53:03 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet

Greenfingers001 — Sun, 16 Jun 2024 10:19:26 GMT

We are still looking to help you @riley08 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks