topic Re: openreach LOS red light on！How can I report this fiber connection issue to sky? in Broadband

openreach LOS red light on！How can I report this fiber connection issue to sky?

Ymrg1130 — Sun, 16 Jun 2024 04:23:13 GMT

Already tried reboot and replug the green fiber line. I work from home so I really need this fixed as soon as possible. How could I report this to sky or openreach?

Re: openreach LOS red light on！How can I report this fiber connection issue to sky?

cookiemonsteruk — Sun, 16 Jun 2024 04:39:23 GMT

@Ymrg1130

LOS or loss of service is usually an external fault . You can call sky on :-

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: openreach LOS red light on！How can I report this fiber connection issue to sky?

Daniel0210 — Sun, 16 Jun 2024 06:29:43 GMT

@Ymrg1130 wrote:
I work from home so I really need this fixed as soon as possible.

@Ymrg1130

Openreach aim to fix faults within 2 working days from being notified and claim to achieve this in 85% of cases. wfh doesn't afford a priority repair to what is a domestic service so you may need to make alternative arrangements for the next couple of days.