https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4667374#M400437 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4086658">@Wifi9</a>&nbsp;Sky use a large number of servers around the country to manage connections from the various exchanges when one of the ports on these servers goes faulty the hub will show as connected but no data flows. The power down process resets the connection onto a different port. Sky donfix these units but they are often a way away from Sky's own facilities so it takes time.</P> Sat, 15 Jun 2024 06:15:23 GMT Chrisee 2024-06-15T06:15:23Z https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4665568#M399936 <P>This is the second time this week that suddenly lost internet connection. All lights are green on hub and same on the Openreach box on the wall. Ran checks on broadband on Sky app and no issues found. I noticed that both times happen in the morning. It has been over 5 minutes now that l lost connection and needed to use my mobile data to send you this</P> Thu, 13 Jun 2024 04:13:40 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4665568#M399936 Wifi9 2024-06-13T04:13:40Z https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4665580#M399938 <P>Try powering off your hub for one hour to see if that fixes it.</P> Thu, 13 Jun 2024 04:48:03 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4665580#M399938 caesarome 2024-06-13T04:48:03Z https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4667373#M400436 <P>Thanks. I resetted the router and connected back straight away. However, just wondering what happened</P> Sat, 15 Jun 2024 05:58:27 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4667373#M400436 Wifi9 2024-06-15T05:58:27Z https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4667374#M400437 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4086658">@Wifi9</a>&nbsp;Sky use a large number of servers around the country to manage connections from the various exchanges when one of the ports on these servers goes faulty the hub will show as connected but no data flows. The power down process resets the connection onto a different port. Sky donfix these units but they are often a way away from Sky's own facilities so it takes time.</P> Sat, 15 Jun 2024 06:15:23 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4667374#M400437 Chrisee 2024-06-15T06:15:23Z https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4667613#M400486 <P>Thank you very much for the reply.</P> Sat, 15 Jun 2024 12:27:27 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4667613#M400486 Wifi9 2024-06-15T12:27:27Z