topic Wifi connection issues in Broadband

Wifi connection issues

Heatherb_1985 — Sat, 15 Jun 2024 04:02:14 GMT

WiFi hub says connected but my laptop, phone and Sky Q box won't connect to the internet.

Sky service status page states no known issues in area.

any advice would be appreciated

thanks

Re: Wifi connection issues

Vodkacat — Sat, 15 Jun 2024 05:09:54 GMT

I have no internet connection. But done checks and it says it all working fine.
any help from sky apppreciated

turned modem off twice. Only got white light.

Re: Wifi connection issues

mae-3 — Sat, 15 Jun 2024 05:12:13 GMT

@Heatherb_1985

One needs to establish whether the Wifi router is broadcasting an SSID signal when it's wireless, you can do this with a wireless analyses app installed on the PC or smartphone.

Once you have established that it is broadcasting a signal then the issue would be either the broadband is down. It has either failed to connect physically (router stats can establish this fact) or the TCP/IP layer has failed which is likely Sky/Openreach doing maintenance usually.