topic Re: Help needed in Broadband

Help needed

Sarahbrown — Fri, 14 Jun 2024 20:51:39 GMT

My internet is down I have green lights apart from voice which is amber I've already reset the box about a hour ago and now no internet but it's been fine for the past hour

Re: Help needed

mae-3 — Fri, 14 Jun 2024 21:00:12 GMT

@Sarahbrown

Is it fine now or down, unfortunately, your post seems contradictory in whether you are saying it's down or up.

Re: Help needed

Sarahbrown — Fri, 14 Jun 2024 21:15:38 GMT

My apologies it was flashing amber so I reset everything then was fine for about a hour then the voice light was amber so I've reset it again now I only have a green power light and a green Wi-Fi light other two lights are out and now have no internet

Re: Help needed

mae-3 — Fri, 14 Jun 2024 21:20:25 GMT

@Sarahbrown

Unfortunately, Sky isn't available currently until the morning, so I'd check in the morning to see whether it is still down if so report the fault to Sky.

Re: Help needed

Sarahbrown — Fri, 14 Jun 2024 21:22:45 GMT

Ok thought that might be the case thank you for your help