topic Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it in Broadband

How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it.

wacko70 — Fri, 14 Jun 2024 15:44:05 GMT

I am trying to connect my blink cameras up and its not recognising the password which is defnitley right.Was tols to ty changing the GHz? Help!!

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

TimmyBGood — Fri, 14 Jun 2024 16:25:54 GMT

@wacko70

As posted by @jamesn123

Note that this process does not apply to the new (white) Max Hub, which doesn't permit band separation.

So to split the two channels you need to go to your router config page which can be found by typing 192.168.0.1 into your web browser.

To access the page, you'll need;

username: admin

password: sky OR your WiFi password

- Select wireless from the navigation bar and scroll down a little and untick the 'Synchronise 2.4GHz and 5GHz settings'

- Scroll to the bottom of the page and hit apply.

- Once the page reloads you need to go to the 5GHz wireless settings page on the sub navigation bar below where you click wireless before

- In the 5GHz section you want to go to the box called 'Name (SSID)' and add something like 5g to the end of the current name

- Scroll down and hit apply

- Then on any wireless device you should now see two networks. One network will be the same name as usual and will be 2.4GHz band and the other will be the usual name with 5G on the end (Or whatever you typed). Connect any 5GHz capable device to the 5GHz network and see if it works correctly. The WiFi password should be the same if you havent changed it.

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

wacko70 — Fri, 14 Jun 2024 16:30:29 GMT

Thank you so much for your quick response.

not sure what to do now! Trying to pair the blink cameras with the wifi but just keeps saying wrong password and its not.

any ideas?

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

TimmyBGood — Fri, 14 Jun 2024 16:33:20 GMT

@wacko70

Which Hub model do you have?

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

wacko70 — Fri, 14 Jun 2024 16:35:28 GMT

Sky max hub (white)

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

TimmyBGood — Fri, 14 Jun 2024 18:48:10 GMT

@wacko70

The Max Hub is administered through the My Sky app rather than by IP address, and doesn't permit band unsynchronizing.

Some users have found that switching off the 5Ghz band temporarily and then attaching their phone/tablet to the resulting 2.4Ghz-only signal permits camera and other IoT device setup.

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

wacko70 — Fri, 14 Jun 2024 18:38:04 GMT

Thank you! 🙏

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

jamesn123 — Tue, 18 Jun 2024 09:51:21 GMT

@wacko70

Its possible you'll need to change the security setting if you have the Max hub. Blink cameras may not want to use WPA3.

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

wacko70 — Tue, 18 Jun 2024 09:55:10 GMT

Thank you everyone-finally managed to sort it.

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

WastelandStag — Tue, 18 Jun 2024 10:01:52 GMT

Bit of a silly decision by Sky really.

My in-laws changed to sky and it has made several hundred pounds worth of cameras worthless. Unfortunately they're not tech savvy and by the time they asked me to look at it it was too late to cancel the contract.

It's not like their smart switching even works that well. I swapped away because it was constantly bottlenecking my sky tv if my partner was on her tv. Kept the sky tv for a while and it worked perfectly with BT.

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

jamesn123 — Tue, 18 Jun 2024 10:04:03 GMT

@WastelandStag wrote:

My in-laws changed to sky and it has made several hundred pounds worth of cameras worthless.

Well thats just not true is it because you can still connect devices it just requires changing some settings.

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

WastelandStag — Tue, 18 Jun 2024 10:10:45 GMT

I tried doing as suggested, turning the 5ghz off then back on, cameras stopped working. So my only option is to leave 5ghz off an pay a premium for technology I can't access? Anti-customer at the least.

On top of that, they can't get wifi upstairs and sky won't send a puck out even though they have whole house guarantee.

They're also now facing the same issue that we had, if two people are watching sky tv, one persons tv will stutter and buffer even though their speeds are 65 megabits.

Sky used to be good, and their tv still is, so long as you don't run it on sky broadband.

And I'm impressed with their house insurance and benefits, but their broadband is really not good.

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

jamesn123 — Tue, 18 Jun 2024 10:15:16 GMT

@WastelandStag

If the cameras disconnect after enabling 5ghz again then I would say its an issue with the cameras. Its not like 5ghz & synchronised SSID's is a new technology, if the cameras are not able to cope with it after being manually connected to the 2.4ghz band first then its probably time for an upgrade.

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

justwhu — Mon, 24 Mar 2025 06:51:30 GMT

Most cameras such as the doorbell only tend to connect to 2.4ghz frequencies. You don't need to use 5ghz as this will reduce bandwitch on devices such as PS5.

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

Chrisee — Mon, 24 Mar 2025 06:58:35 GMT

@justwhu while your point was valid with older systems these days the advice is to leave the settings on the default unless you have a piece of kit that requires separation as the hub and devices will use the best connection to maximise bandwidth. In the case of WiFi6 and newer standards splitting the bands if the router allows it (Skys WiFi Max hub wont) will cause the system to slow down not speed up.

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

Dave+WILBS — Thu, 21 Aug 2025 17:23:07 GMT

I had the same issue try admin with your wi fi password..

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

PeterCee — Fri, 29 Aug 2025 09:30:14 GMT

In My Sky I have two entries: SR213 with switches for 2.4GHz & 5GHz and ADS9etc with switches for 2.4GHz, Low 5 GHz and High 5 GHz.

My router says it is in 5GHz yet my Ring connected, evn thaough it said it needed 2.4 GHZ.

Now my downlights will not connect and tell me I need 2.4GHz.

Can anyonme explain what is going on please?

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

Chrisee — Fri, 29 Aug 2025 09:59:56 GMT

@PeterCee by default Sky hubs broadcast a 2.4GHz and 5GHz signal which is synchronised so you see a single SSID on most devices. Modern Ring devices will connect to this single SSID without issue but only use the 2.4GHz band to communicate. Most modern devices are the same but some IOT kit have wifi chips that wont connect to a dualband SSID. The recommended method to connect these to a white hub is to temporarily switch off the 5GHz band connect the kit then turn the 5GHz band back on.

If you still have a SR213 booster I assume you still have Sky Q boxes? If so you have in essence two wifi networks. The main one is the white Sky hubs to which you can connect your devices. The second is for the Q boxes as Q mini boxes and the SR213 which can't connect to the new hubs wifi. You cannot connect your third party devices to this second network. The SR213ccan act as a booster to improve connectivity between the Q boxes in which case it is connected using wps.

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

JimM1 — Fri, 29 Aug 2025 10:35:27 GMT

@PeterCee Link below also about the sky Max and problems you may see with devices or with the Max hub!.

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

Re: How do I change from 5GHz to 2.4 on sky? says select wifi from the menu bar but I cannot find it

PeterCee — Fri, 29 Aug 2025 11:00:25 GMT

Thanks Chrisee, I will try that over the weekend. As I understand it, my new white router is braodcasting 2.4KHz and 5 KHz eveon thoughthe router info says 5KHz. I have a Sky engineer coming next week as I couldn't connect the Sky Q mini boxes despite an hour on the phone problem solving. Thanks for your advice