topic Re: Problem with speed in Broadband

Problem with speed

Pawel0912 — Fri, 14 Jun 2024 16:17:33 GMT

Hello, the internet was connected today. I took a package of 500 mbps, the speed downstairs in the house is more or less the same, but in 2 rooms I have about 250 mbps and in the bedroom I have 11 Mbps. When ordering, I made sure that each room had this speed and in addition it would cost an extra £3 per month. can this be fixed

Re: Problem with speed

TimmyBGood — Fri, 14 Jun 2024 16:23:43 GMT

@Pawel0912 wrote:
When ordering, I made sure that each room had this speed and in addition it would cost an extra £3 per month. can this be fixed

You'd need to call Sky and go through a telephone diagnostic script to claim a booster.

Note that the Sky Enhanced Wall to Wall WiFi Guarantee is for 25Mbs. No ISP 'guarantees' Ultrafast+ speeds over WiFi.