topic Re: Still being charged in Broadband

Still being charged

Freddie131 — Fri, 14 Jun 2024 16:09:57 GMT

I cancelled my sky broadband approx 30th May and have notice im still being charged for broadband . The bill I have just paid and future bills all still have broadband on . Please can you let me know how i can get this refunded and also have future payments cancelled. Thankyou

Re: Still being charged

Daniel0210 — Fri, 14 Jun 2024 16:16:16 GMT

@Freddie131

How did you cancel and did Sky email you confirming the cancellation?

Re: Still being charged

Freddie131 — Fri, 14 Jun 2024 16:32:12 GMT

Hello @Daniel0210 , Thankyou for your reply. I had a new broadband supplier install on 30th May and they said that they informed sky about the change of supplier. I have just checked and I received no email from sky to confirm cancellation.

Re: Still being charged

Daniel0210 — Fri, 14 Jun 2024 17:02:47 GMT

@Freddie131 wrote:

I cancelled my sky broadband approx 30th May and have notice im still being charged for broadband .

@Freddie131

If you cancelled on 30 May and had a new service provided the same day you still had the 14 day notice period so by my reckoning that finished yesterday (13 June). It may be worth calling Sky and confirming the cancellation has gone through. Another provider can only notify Sky if they also use the Openreach infrastructure.

Re: Still being charged

GD1 — Fri, 14 Jun 2024 17:10:10 GMT

@Freddie131 Which provider did you go with?

Re: Still being charged

caesarome — Fri, 14 Jun 2024 18:31:47 GMT

@Freddie131 wrote:

I had a new broadband supplier install on 30th May and they said that they informed sky about the change of supplier.

So did you cancel via Sky or did you sign up to this new supplier via the broadband switch proccess ?