topic Re: Internet not working. in Broadband

Internet not working.

Dragon73 — Mon, 10 Jun 2024 16:37:29 GMT

Have green light for power, no light for Internet, green light for WiFi. Can't connect to Internet on any connected devices on wired or on WiFi. Sky app says everything is fine but it isn't.

Re: Internet not working.

Greenfingers001 — Tue, 11 Jun 2024 07:52:14 GMT

Hi there @Dragon73, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet not working.

Lisa-P1987 — Fri, 14 Jun 2024 10:04:43 GMT

Thanks for chatting to us @Dragon73 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Internet not working.

lGodson — Fri, 14 Jun 2024 10:17:07 GMT

I currently have the same issue, once you have resolved your issue please let me know how you went about this.

I have power light, WiFi light but no internet light

I've gone through the diagnostic checks that sky have taken me through but still the same issue. @Dragon73 @Lisa-P1987 @Greenfingers001

Re: Internet not working.

Tom-W19 — Fri, 14 Jun 2024 10:26:27 GMT

Hi @lGodson

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet not working.

Zaphod — Fri, 14 Jun 2024 10:27:19 GMT

I called in just now and got an automated response that they are 'aware of an issue at our local telephone exchange.' And that they will 'text me' when they're finished...

South London.

It has been affecting us since Monday/Tuesday...

Could be the same for you?

Re: Internet not working.

lGodson — Fri, 14 Jun 2024 10:32:52 GMT

I did check the sky coverage this morning and it said there was an issue but checked again now and said that all issues have been resolved. But maybe that's an error and there behalf.

I shall wait and see

Re: Internet not working.

BR35 — Fri, 14 Jun 2024 10:33:09 GMT

I am experiencing the same issue too with the same reported lights on the router Could you please let me know what's causing the issue and when it should be resolved?

Re: Internet not working.

Avantika — Fri, 14 Jun 2024 10:39:22 GMT

Same issue. Got a new sky broadband connection and not getting any green light on the Internet button in modem. Pls help. The App says that everything is fine which is confusing.

Re: Internet not working.

lGodson — Fri, 14 Jun 2024 11:30:37 GMT

I've spoken with one of the Sky Advisors and they said there is an issue in my area with Openreach, and Openreach are already aware of the issue and should be resolved within 48 hours

Re: Internet not working.

Dragon73 — Fri, 14 Jun 2024 11:44:20 GMT

I phoned customer service, an automated service I think, they performed a test and said I needed an engineer as there was a fault outside the property. They booked an open reach visit and they sorted it within 48 hours.