topic Re: Returning old router in Broadband

Returning old router

GraemeManley — Fri, 14 Jun 2024 08:50:43 GMT

Dear sirs

I haven't had any details for returning old router

Regards

Graeme Manley

Re: Returning old router

h1970 — Fri, 14 Jun 2024 08:55:55 GMT

Create a label on sky's website https://www.sky.com/help/articles/return-tv-broadband

Re: Returning old router

caesarome — Fri, 14 Jun 2024 08:58:54 GMT

@GraemeManley

Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Returning old router

Highlinder — Fri, 14 Jun 2024 10:39:51 GMT

@GraemeManley What model is your old router from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Returning old router

TimmyBGood — Fri, 14 Jun 2024 11:02:46 GMT

@GraemeManley

It appears that Sky is no longer requiring the return of Q Hubs: those are all becoming obsolete as they cannot support Sky Talk Internet Calls.

Sky Broadband Hubs and Max Hubs are still returnable, although they can be retained even if an associated add-on (Broadband Boost or WiFi Max) has been cancelled.