topic Re: Moving home contacting SKY in Broadband

Moving home contacting SKY

AndyB63 — Fri, 14 Jun 2024 08:23:50 GMT

Hi, I am moving home in less than 2 weeks and this has happened very quickly and instigated by my purchaser. I am currently out of the country in Turkey and need to initiate moving my SKY broadband to my new home. I have tried the online option but advised to call. I tried calling but as I am calling on my mobile from Turkey my credit on my PAYG phone ran out and I was unable to accept the call when SKY returned the call. [£20 lasted 5 mins] I tried the online chat but that is all generic and wasn't helpful. I sent an email at the end of last week but no one has got back to me. I need to be able to communicate my request ASAP prefereably by email, but need the correct email address.

Re: Moving home contacting SKY

GD1 — Fri, 14 Jun 2024 08:28:30 GMT

@AndyB63 Have you tried doing the hiome move online? https://www.sky.com/moving-home

Re: Moving home contacting SKY

AndyB63 — Fri, 14 Jun 2024 08:33:49 GMT

thanks for your reply, yes the online option was the first thing I tried however, after entering my new address it advised that I need to telephone....

Re: Moving home contacting SKY

TimmyBGood — Fri, 14 Jun 2024 08:42:53 GMT

@AndyB63

Sky won't accept communication by email, and if they are requesting you call that usually indicates there's some information which they are required to provide which the online path cannot convey: typically the customer vulnerability assessment for FTTP.

Re: Moving home contacting SKY

AndyB63 — Fri, 14 Jun 2024 08:45:42 GMT

Thank you for your reply, I can see why that would be an issue, it's super frustrating as I don't return from Turkey until 3 days before my house move, so it looks like I will be without broadband for a couple of weeks