topic Re: No connection in Broadband

No connection

ColleyCole — Thu, 13 Jun 2024 20:59:47 GMT

All of the devices in my home are struggling to use the WiFi. I have done speed tests independently and also using MySkyApp. There does not seem to be any reports of problems in the area, and apparently everything "looks good". I have reset the router twice and while also reconnecting devices.

Re: No connection

mae-3 — Fri, 14 Jun 2024 04:53:27 GMT

@ColleyCole

Unfortunately, wireless is a shared medium among not only your house but all the premises around you, this is especially present on the wireless 2.4Ghz band and to some extent the 5Ghz wireless band.

With the congestion in some areas the only solution is to go 6Ghz which is very quiet but the equipment for service of that 6Ghz wireless band is expensive and so is the client 6Ghz equipment.

Re: No connection

ColleyCole — Sat, 15 Jun 2024 19:09:10 GMT

This is not just my connection. I have been reading a lot of others saying they have "good connection" speed tests say everything is fine as well as My Sky. Every single device cannot connect to the Internet as there is none.

I have reset the router and modem. We have disconnected from the WiFi on devices.

Re: No connection

mae-3 — Sat, 15 Jun 2024 21:13:56 GMT

@ColleyCole

Unfortunately, Sky doesn't accept they have a TCP/IP layer connectivity issue on many of their customers' broadband connections where it fails and the physical infrastructure is fine.

Sky usually replaces the router in this case when it is not faulty but has been blacklisted by its MAC address/IP via AI firewall on the internet temporarily or permanently blocks the connectivity.

In most cases one can just leave the router switched off for a few hours and the issue will fix itself for a day or week or more but the issue does return!