https://helpforum.sky.com/t5/Broadband/New-connection-problem/m-p/4666386#M400184 <P>Activated today&nbsp;</P><P>I've connected as per instructions&nbsp;</P> Thu, 13 Jun 2024 19:38:44 GMT Jacs25 2024-06-13T19:38:44Z https://helpforum.sky.com/t5/Broadband/New-connection-problem/m-p/4666349#M400171 <P>I've just got broadband super fast , have previously had broadband from sky&nbsp;</P><P>the old router was connected using a micro filter never had any problems&nbsp;</P><P>the new router and connection leads don't fit the micro filter so have plugged it straight into phone socket as per instructions but it is not connecting to the internet&nbsp;</P><P>id be grateful of any suggestions for how to fix this&nbsp;</P> Thu, 13 Jun 2024 18:58:20 GMT https://helpforum.sky.com/t5/Broadband/New-connection-problem/m-p/4666349#M400171 Jacs25 2024-06-13T18:58:20Z https://helpforum.sky.com/t5/Broadband/New-connection-problem/m-p/4666372#M400179 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4087677">@Jacs25</a>&nbsp;</P> <P>&nbsp;</P> <P>When did you join/upgrade .</P> <P>&nbsp;</P> <P>If you are getting superfast via a fibre optic connection then you would have been sent out an ethernet cable/conversion kit</P> <P>&nbsp;</P> <P>When is or was your activation date</P> Thu, 13 Jun 2024 19:25:08 GMT https://helpforum.sky.com/t5/Broadband/New-connection-problem/m-p/4666372#M400179 cookiemonsteruk 2024-06-13T19:25:08Z https://helpforum.sky.com/t5/Broadband/New-connection-problem/m-p/4666386#M400184 <P>Activated today&nbsp;</P><P>I've connected as per instructions&nbsp;</P> Thu, 13 Jun 2024 19:38:44 GMT https://helpforum.sky.com/t5/Broadband/New-connection-problem/m-p/4666386#M400184 Jacs25 2024-06-13T19:38:44Z