topic Only 3 lights on in Broadband

Only 3 lights on

Mandy61 — Thu, 13 Jun 2024 18:28:51 GMT

Re: Only 3 lights on

TimmyBGood — Thu, 13 Jun 2024 19:45:46 GMT

There appears to be a fault in the external optical network. You could try gently removing and reseating the green plug in the ONT (white box) and then pull and replace the power supply on that.

Otherwise you'll need to log a fault with Sky for investigation by the network maintainer (Openreach/OpenEir)

Re: Only 3 lights on

Mandy61 — Sat, 15 Jun 2024 04:40:27 GMT

Thanks ive tried that but still nothing working. Ive only had the white bix a few months and its been nothing but trouble since i got it.

Re: Only 3 lights on

TimmyBGood — Sat, 15 Jun 2024 08:11:07 GMT

@Mandy61

Have you logged a fault with Sky?

Personally I don't like the look of the extreme bend in the white cable with the green plug, down at that first cable clip. That's optical fibre, and really doesn't like being pulled into a right angle, twisted or kinked.

Re: Only 3 lights on

Mandy61 — Sat, 15 Jun 2024 16:05:47 GMT

No I haven't, I have no internet again but I'll keep trying. Thanks