topic I had sky fibre installed by sky, but the installer damaged my property, 4 months later, in Broadband

I had sky fibre installed by sky, but the installer damaged my property, 4 months later,

Tfont — Thu, 13 Jun 2024 16:51:17 GMT

When they installed the fibre, the engineer from sky damaged the render on the front of my house, 4 months later and numerous calls to sky, and sky to others the situation is the same, I still have my damage

Re: I had sky fibre installed by sky, but the installer damaged my property, 4 months later,

GD1 — Thu, 13 Jun 2024 16:59:08 GMT

@Tfont I'm not sure what you want fellow customers to do or advise as Sky are already aware.

Have you chased them up? Raised a complaint? https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

Re: I had sky fibre installed by sky, but the installer damaged my property, 4 months later,

Tfont — Thu, 13 Jun 2024 17:04:34 GMT

Done everything, like I said it's now 4 month, I want to complain to someone higher than sky, there a world wide company, I'm a little person

Re: I had sky fibre installed by sky, but the installer damaged my property, 4 months later,

Wayne2908 — Sat, 07 Jun 2025 09:31:48 GMT

There used to be a company based in Hertfordshire that carried out all sky repairs. They had guys all over uk.

I worked for them, not sky.

They would get complaint and send it out to whichever area it was.

I know the main guy Andy retired to Spain.

Dunno if it's still going, I think Sky took the repairs on in-house.

The company was called N A Carpentry

Re: I had sky fibre installed by sky, but the installer damaged my property, 4 months later,

Chrisee — Sat, 07 Jun 2025 09:46:40 GMT

@Tfont if you haven't already done so make a formal complaint see How to make a Sky complaint | Sky Help | Sky.com

The issue is likely to be caused by the fact the installation of new fibre lines is Openreach's respomsibility not Sky's but the complaint system requires an answer within 8 weeks when you can take the issue to independent arbitration.its worth getting an estimate for the repair.