topic Re: Trying to split in Broadband

Trying to split

Sue195 — Thu, 13 Jun 2024 16:00:03 GMT

Trying to split my broadband to show 2.4 and 5 but it won't let me sign in to even try to split it I put in my sky log in that didn't work, I then put admin and sky for password that didn't work either, any help would be appreciated I'm trying to ad new cameras and they have to be on 2.4 but that is not showing on my Wi-Fi

thanks

Re: Trying to split

TimmyBGood — Thu, 13 Jun 2024 16:06:42 GMT

@Sue195

Username / password for the different Hub models are these:

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Re: Trying to split

Sue195 — Thu, 13 Jun 2024 16:24:43 GMT

Hi I have tried different sign in and it just comes up with a blank sign in again

Re: Trying to split

TimmyBGood — Thu, 13 Jun 2024 16:29:38 GMT

@Sue195

If you are using the Safari browser over WiFi from an Apple device, unfortunately that usually doesn't work.

Which Hub model do you have?

Re: Trying to split

Sue195 — Thu, 13 Jun 2024 16:40:19 GMT

I am using an Apple device I have the third black hub you sent I will have to see if I can use my other half laptop thanks if this doesn't work I will ring sky and get them to split it

thanks for your help

Re: Trying to split

jamesn123 — Thu, 13 Jun 2024 16:46:13 GMT

@Sue195

Sky wont be able to split it for you. You'll need to do it via a different browser than Safari on your Apple device or via a non Apple device

Re: Trying to split

Sue195 — Thu, 13 Jun 2024 16:53:14 GMT

Okay thanks