topic Re: Our wifi says connected but does not work in Broadband

Our wifi says connected but does not work

FenellaBuss — Wed, 12 Jun 2024 18:16:10 GMT

Hi,

Our wifi says connected to our devices but is not working.

Please may you assist?

Re: Our wifi says connected but does not work

jamesn123 — Thu, 13 Jun 2024 10:38:42 GMT

Hi @FenellaBuss

Are any devices working?

Re: Our wifi says connected but does not work

FenellaBuss — Thu, 13 Jun 2024 11:10:19 GMT

It currently doesn't work on any of our devices, TV and Phones included

Re: Our wifi says connected but does not work

jamesn123 — Thu, 13 Jun 2024 12:36:10 GMT

@FenellaBuss

Please try unplugging your router for 30mins, if it still doesnt work then run the line test again as it may prompt for an engineer after the hubs been offline. If not we can escalate your post to chat with a Sky rep.

Re: Our wifi says connected but does not work

FenellaBuss — Mon, 17 Jun 2024 08:38:35 GMT

I did this and it unfortunately still does not work

Re: Our wifi says connected but does not work

Jimmy43 — Mon, 17 Jun 2024 08:51:52 GMT

I'm having the same issues? Is this a broadband issue?

Re: Our wifi says connected but does not work

FenellaBuss — Mon, 17 Jun 2024 09:03:00 GMT

yes!