topic Re: Struggling to work with poor wifi in Broadband

Struggling to work with poor wifi

Kay225413 — Wed, 12 Jun 2024 13:35:41 GMT

My husband and I both work from home. I'm trying to take part in an important Teams meeting and our wifi keeps dropping out. Now trying to read powerpoint slides on a phone using mobile data. According to your website there are no reported issues with broadband but I can see I'm not the only person struggling with your wifi today.

Re: Struggling to work with poor wifi

Tom-W19 — Thu, 13 Jun 2024 08:30:57 GMT

Hi @Kay225413

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Struggling to work with poor wifi

jamesn123 — Thu, 13 Jun 2024 10:51:00 GMT

Hi @Kay225413 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: Struggling to work with poor wifi

Addie15 — Sat, 15 Jun 2024 08:57:42 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.