topic Re: Bo internet - Defective hub - stuck in a loop with support in Broadband

Bo internet - Defective hub - stuck in a loop with support

Nickm123p — Wed, 12 Jun 2024 08:56:43 GMT

An hour and a half ago i lost internet. Using the "self help" wizard it looks like fibre in is ok. I go through the steps on my phone and it identifies an issue connecting to the hub. i restart the ONT and restart the Hub then come to a "we need to test your connection" page (which it says I need to complete so I am covered under Ofcom).

this fails every time with an "oops that didn't work" so I'm stuck unable to progress.

I work from home and need this fixed ASAP but in a surprise to absolutely no one, sky makes it impossible to speak to an actual human.

Can anyone offer any contact details or advice please?

Re: Bo internet - Defective hub - stuck in a loop with support

Tom-W19 — Thu, 13 Jun 2024 07:44:36 GMT

Hi @Nickm123p

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Bo internet - Defective hub - stuck in a loop with support

Lisa-P1987 — Fri, 14 Jun 2024 09:32:46 GMT

We are still looking to help you @Nickm123p . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks