topic Wifi not working in Broadband

Wifi not working

LaurenC2 — Wed, 12 Jun 2024 23:52:03 GMT

Hiya,

My wifi isn't working. The middle of the 3 green lights on the box is off. I've tried unplugging/replugging several times, to no avail. Sky hub says my broadband isn't working but when I ran the diagnostic and wifi checker it says everything is fine. What do I do now?

Re: Wifi not working

caesarome — Thu, 13 Jun 2024 04:52:46 GMT

You can either call Sky to report this or if you prefer we can arrange for Sky's messaging team to contact you via here ?

Re: Wifi not working

Tamsin3 — Thu, 13 Jun 2024 07:28:52 GMT

This is the problem. I am having, newly set up, can someone help me please

Re: Wifi not working

Christina27_ — Thu, 13 Jun 2024 07:43:52 GMT

Currently having the same issue.

Phone is showing connected without Internet.

Ran a diagnostic and Sky is saying everything is ok but i have no Internet.

Re: Wifi not working

LaurenC2 — Sat, 15 Jun 2024 00:11:17 GMT

Thanks! I got an engineer out and it's fixed now. There was a broken wire 168m from my house lol