topic Re: The Cloud Wifi in Broadband

The Cloud Wifi

DontAskMe — Sat, 11 May 2024 18:44:11 GMT

I have been searching everywhere but I can't seem to fing a live map of where I can find The Cloud hotspots. I am sure that I used to be able to look them up somewhere but I don't seem to be able to find there locations anywhere (Unless I stumble across them by accident while i'm out). Can anyone help me?

Re: The Cloud Wifi

TimmyBGood — Sat, 11 May 2024 18:53:17 GMT

@DontAskMe

As the unresponsive URL, dead ends and failed links on the Sky website and elsewhere suggest, the continued existence of 'The Cloud' is frankly a complete mystery....

Re: The Cloud Wifi

Chrisee — Sun, 12 May 2024 07:25:27 GMT

@DontAskMe I too have looked for and never found any details of the Cloud. Sky have a habit of leaving links to dead services on their web site Mcafee is another example.

In practice given public wifi is pretty generally available these days and data costs for mobiles have dropped the market for services like the Cloud has disapeared.

Re: The Cloud Wifi

DontAskMe — Sun, 12 May 2024 07:42:37 GMT

I agree about lower data costs, my main problem is coverage. There are some places I go (one being a large shopping centre) that have very poor mobile coverage. The Cloud covers the whole centre, where as all the other free hotspots only cover single shops and half require sign up/in. I'd rather only have one person who already have my data giving me Wi-Fi access than 5 or 6 different people with it.

A bit off topic but relevant to my reason for looking for a live The Cloud location map. I wouldn't make a choice of where to go for a meal solely on whether there was The Cloud Wi-Fi, but when my young grandkids are there and iPads are involved, Wi-Fi does become a factor.

Re: The Cloud Wifi

Taylor261 — Wed, 12 Jun 2024 16:35:24 GMT

Just singed up to Sky wifi ,I'm not given an option of The Cloud to connect on my mobile to pick up any locations

Re: The Cloud Wifi

TimmyBGood — Wed, 12 Jun 2024 16:53:08 GMT

@Taylor261

'The Cloud' locations are pretty scarce these days. Unlike BT, Sky Hubs don't broadcast a guest WiFi SSID.

Re: The Cloud Wifi

Daniel-F — Fri, 05 Jul 2024 08:03:30 GMT

Hi all,

Thanks starting this thread and highlighting some of the information currently available regarding Sky WiFi.

To clarify, the Sky WiFi hotspot finder feature is no longer available on the Sky WiFi website. Thanks to your discussions on this though, we've managed to flag this over to the relevant teams to look at investigate this and make the appropriate changes.

Without this thread we wouldn't have gotten this really looked at so again thank you for the discussion.

I'm marking this as the answer for this just now and will intend on locking this thread in a few hours having gotten the right steps in place to resolve this.

Re: The Cloud Wifi

RaptorEverdark — Sat, 25 Jul 2026 12:45:23 GMT

The Sky WiFi help page is still showing incorrect information and a link to https://service.thecloud.net/

https://www.sky.com/help/articles/sky-wifi-account

Re: The Cloud Wifi

TimmyBGood — Sat, 25 Jul 2026 14:31:52 GMT

@RaptorEverdark

My personal theory would be 'The Cloud' is now so completely forgotten within Sky that they can't find anyone who knows about it to authorise removal of the obsolete information....