topic Re: Broadband and Wifi connection issues in Broadband

Broadband and Wifi connection issues

leeglasby — Sun, 09 Jun 2024 21:08:03 GMT

So the last few days we've been having connection issue with wifi being hit and miss and the the digi boxes not connecting at all.

The main SkyQ 2tb box has ethernet plugged in and accessing streaming services is also hit and miss, you can watch a few minutes and then it buffers. But the three mini boxes will not connect at all. The router s showing all green lights and when I run a test everything is showing as good.

Does anybody have any suggestions. It has all started happening when i discounted wires for when I layed new flooring but upon connecting them again we've had this off and on service.

Re: Broadband and Wifi connection issues

Lisa-P1987 — Mon, 10 Jun 2024 09:37:28 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband and Wifi connection issues

Addie15 — Wed, 12 Jun 2024 14:04:41 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.