https://helpforum.sky.com/t5/Broadband/Internet-Connection-issues/m-p/4665076#M399789 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4085642">@Chris650711</a>&nbsp;</P> <P>&nbsp;</P> <P>Completely shut down the PC, then unplug the router from its mains connection.&nbsp; Plug the router back in, give it a couple of minutes and then boot up the PC.</P> Wed, 12 Jun 2024 11:54:22 GMT TimmyBGood 2024-06-12T11:54:22Z https://helpforum.sky.com/t5/Broadband/Internet-Connection-issues/m-p/4665059#M399784 <P>Have tried all suggested checks and tests and the Windows Network Diagnostics test on PC has returned the message 'Wi-Fi doesn't have a valid IP configuration'&nbsp; (Not Fixed)&nbsp;</P><P>The reset of the wireless adapter was completed but the investigation into the router / modem issues failed.&nbsp;</P><P>I don't know and I can't see any obvious next steps to take in this to try and get the issue resolved. Can anyone help?&nbsp;</P> Wed, 12 Jun 2024 11:24:42 GMT https://helpforum.sky.com/t5/Broadband/Internet-Connection-issues/m-p/4665059#M399784 Chris650711 2024-06-12T11:24:42Z https://helpforum.sky.com/t5/Broadband/Internet-Connection-issues/m-p/4665076#M399789 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4085642">@Chris650711</a>&nbsp;</P> <P>&nbsp;</P> <P>Completely shut down the PC, then unplug the router from its mains connection.&nbsp; Plug the router back in, give it a couple of minutes and then boot up the PC.</P> Wed, 12 Jun 2024 11:54:22 GMT https://helpforum.sky.com/t5/Broadband/Internet-Connection-issues/m-p/4665076#M399789 TimmyBGood 2024-06-12T11:54:22Z