topic Re: Broadband shield page not working in Broadband

Broadband shield page not working

Kattyx — Wed, 12 Jun 2024 07:12:20 GMT

since setting up our sky broadband the broadband shield seems to be on, but we do not have a family and don't want this on as it blocks lots of websites we want access to. When I go to change the settings to 18, there is no option to do so. All I see is:

1. Choose what you want to see (with no options to do so)

2. choose when sky broadband shield should be active (but then I can change the times)

Re: Broadband shield page not working

Highlinder — Wed, 12 Jun 2024 11:40:56 GMT

@Kattyx Could you post a screenshot of what you see in broadband sheild please.

Re: Broadband shield page not working

Kattyx — Tue, 18 Jun 2024 08:44:14 GMT

Unfortunately there's no option to attach any photos or paste any screenshots!

Re: Broadband shield page not working

Highlinder — Tue, 18 Jun 2024 09:15:04 GMT

@Kattyx You will see in the message header an icon that has a camera that is how you upload screenshots.